Terms of service
Last updated: Feb 4th 2026
Welcome to Petasora (“we”, “our”, “us”). By accessing or using our website www.petasora.com (the “Site”), you agree to be bound by the following Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.
1. Use of Our Website 🐾
By using this Site, you confirm that you are at least the age of majority in your country or province of residence, or you have given consent for any minor dependents to use this Site under your supervision.
You agree not to use our products or services for any illegal or unauthorised purpose.
2. Products & Services 🐾
Petasora offers pet products for dogs and cats. All product descriptions, pricing, and availability are subject to change at any time without notice.
We make every effort to display product details accurately, but we do not guarantee that all descriptions, images, or prices are error-free.
3. Orders & Payments 🐾
- All prices are listed in applicable currency and may be subject to taxes and shipping fees.
- We reserve the right to refuse or cancel any order at our discretion.
- Payment must be completed in full before an order is processed.
If your order is canceled after payment, you will receive a refund according to our Refund Policy.
4. Shipping & Delivery 🐾
Shipping times are estimates and may vary based on location, supplier, and external factors beyond our control.
Petasora is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
5. Returns & Refunds 🐾
Returns, refunds, and exchanges are governed by our Refund Policy, which forms part of these Terms.
Please review the Refund Policy carefully before making a purchase.
6. Accuracy of Information 🐾
We reserve the right to correct any errors, inaccuracies, or omissions related to product information, pricing, promotions, or availability at any time without prior notice.
7. Intellectual Property 🐾
All content on this Site—including text, images, logos, graphics, and design—is the property of Petasora or its content suppliers and is protected by copyright and intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without our written permission.
8. User Conduct 🐾
You agree not to:
- Use the Site for fraudulent or unlawful purposes
- Upload or transmit viruses or malicious code
- Attempt to interfere with the Site’s security or functionality
Violation of these rules may result in termination of access.
9. Third-Party Services 🐾
Some services or products may be provided by third-party partners. We are not responsible for third-party websites, content, or services.
10. Limitation of Liability 🐾
To the maximum extent permitted by law, Petasora shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.
All products are provided “as is” and “as available.”
11. Indemnification 🐾
You agree to indemnify and hold harmless Petasora from any claim or demand arising from your breach of these Terms or misuse of our Site or services.
12. Governing Law 🐾
These Terms are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.
13. Changes to Terms 🐾
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the Site.
Your continued use of the Site constitutes acceptance of the updated Terms.
14. Contact Information 🐾
If you have any questions about these Terms of Service, please contact us at:
📧 support@petasora.com