Refund policy
Thank you for shopping with us. We are committed to providing a smooth and fair shopping experience. Please review our policy below before placing an order.
Returns 🐾
We offer a 7-day return window from the date of delivery. To be eligible, you must request a return within 7 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- Original packaging and tags must be included
- Proof of purchase is required
Returns requested more than 7 days after purchase will not be accepted.
Damaged or Faulty Items 🐾
If your item arrives damaged, defective, or broken, you may be eligible for a replacement or full refund.
Conditions:
- You must contact us within 3 days of delivery
- Provide clear photos or videos showing the issue
Once reviewed and approved, we will provide return or replacement instructions.
Exchanges 🐾
To exchange an item:
- Request an approved return
- Place a new order for the desired item
Refunds 🐾
- Refunds are issued once your return is reviewed and approved
- Funds will be returned to the original payment method
- Processing times may vary depending on your bank or provider
Shipping Costs 🐾
- Shipping fees are non-refundable
- Customers are responsible for return shipping unless the item is faulty
Order Cancellations 🐾
Orders can only be cancelled before they are shipped.
If already dispatched, you may request a return after delivery.
Delivery Delays 🐾
We are not responsible for delays caused by shipping carriers or external factors. Delivery delays do not qualify for refunds or cancellations.
Contact Us 🐾
For any return or refund requests, please get in touch with us at:
support@petasora.com