Shipping times may vary depending on your location and product availability. Most Petasora orders are delivered within 5–10 business days of processing and shipping.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your delivery status in real time.

Once your order ships, you will receive an email with your tracking number and shipping details.

You can use this tracking number to check the delivery status of your order at any time through the courier’s tracking system.

If you need assistance locating your tracking information, our support team will be happy to help.

At Petasora, we take product quality seriously. If your order arrives damaged, defective, or incorrect, please get in touch with our support team within 3 days of delivery.

To help us resolve the issue quickly, please include:

Clear photos or videos of the damaged or defective product

Your order number

A brief description of the issue

Our team will review your request and, if applicable, provide a replacement or refund in accordance with our policy.

Yes, returns for change of mind may be accepted if requested within 7 days of receiving your order.

To qualify for a return:

The item must be unused

Please contact our support team before returning any items so we can guide you through the return process.

Tracking information may take 24–48 hours to update after your order has been shipped, depending on the shipping carrier.

If your tracking has not updated after this period, please contact our support team, and we will assist you in verifying the shipment status.

If you notice that you entered an incorrect shipping address, please contact us immediately.

If your order has not yet been processed or shipped, we may be able to update the address. However, once the order has been shipped, changes may no longer be possible.

Orders can only be canceled before they are processed or shipped. Please submit a cancellation request through our Contact Us page or email us at support@petasora.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or dispatched.

If your order has been dispatched, you may request a return once the item has been delivered, in accordance with our Return & Refund Policy.

If you have any questions regarding your order, shipping, returns, or products, our support team is always ready to assist you.

You can contact us through:

Our Contact Form: Contact Us section on our website

Email: support@petasora.com

We aim to respond to all inquiries as quickly as possible to ensure you have the best shopping experience for you and your pet.