Shipping policy

Shipping & Delivery 🐾

Processing Time 🐾
All orders are processed within 24 to 36 hours of being placed (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

Shipping Destinations🐾
We ship to Canada, the United States, and internationally. Shipping rates and delivery times may vary depending on your location.

Delivery Timeframes🐾
Once shipped, orders typically arrive within 5 to 10 business days. These are estimates and may vary based on your location, carrier delays, or customs processing for international orders.

Canada: 5–10 business days
United States: 5–10 business days
International: 5–10 business days (may vary)

Free Shipping🐾
Enjoy free shipping on all orders over $80 CAD, regardless of destination. Orders below this threshold will be charged a flat shipping rate calculated at checkout.

Order Tracking🐾
Every order comes with a tracking number. Once your order ships, you will receive an email with your tracking details so you can follow your package every step of the way.

Customs & International Orders🐾
International orders may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not covered by Petasora. We recommend checking with your local customs office if you have any questions before ordering.

Delays🐾
Petasora is not responsible for delays caused by shipping carriers, customs processing, or circumstances outside our control. If your order is significantly delayed, please contact us at support@petasora.com and we’ll do our best to help.